Welcome! Here at Royal Car Carrier LLC we know that privacy is important to you and to us.
In order to provide you with transportation services, pricing, scheduling, pickup and delivery information, and customer support, Royal Car Carrier LLC may collect certain information about you.
This Privacy Policy explains what information we collect, why we collect it, how it may be used or shared, and how we work to protect it.
You are also encouraged to read our Terms & Conditions to understand the general rules regarding your use of this Site and our services.
By using our website and its content, you acknowledge the most recent version of this Privacy Policy.
“We,” “our,” and “us” mean Royal Car Carrier LLC and its affiliates. “You,” “your,” “visitor,” or “user” means an individual accessing this Site or using our services.
Minors
This Site is not intended for use by children.
If you are under the age of 18, you may use our services only with the consent of a parent or legal guardian.
If you are a minor, please do not submit personal information to this Site without appropriate parental or guardian consent.
IF YOU ARE 13 YEARS OF AGE OR YOUNGER, PLEASE DO NOT USE THIS SITE OR SUBMIT PERSONAL INFORMATION THROUGH THIS SITE.
Your Personal Information
Personal information may include information that identifies or relates to you, such as your name, telephone number, email address, pickup address, delivery address, vehicle information, and other information you voluntarily provide to us.
We may request this information when you request a quote, schedule transportation, communicate with us, or use our services.
Your Use of Our Site
We may collect technical information relating to your use of our website, including your browser type, IP address, referring webpage, pages viewed, device information, and similar technical data.
This information may be used to operate, maintain, secure, and improve our website and services.
Your Reviews and Posts
If you voluntarily provide information through reviews, testimonials, social media, or third-party review websites, that information may be collected or viewed by Royal Car Carrier LLC.
Your Correspondence
If you communicate with us by telephone, text message, email, web form, or another method, we may maintain records of those communications for customer service, scheduling, compliance, dispute resolution, and business purposes.
What We Do With Your Information
To Provide Services to You
Royal Car Carrier LLC uses your information to provide vehicle transportation services, prepare quotes, coordinate pickup and delivery, communicate with you, process transactions, respond to questions, and perform normal business operations.
If you do not provide information necessary to arrange or perform transportation, we may not be able to provide the requested service.
Administrative and Service Communications
Your email address, telephone number, mailing address, and other contact information may be used to communicate with you regarding quote requests, scheduling, pickup and delivery, service updates, customer support, administrative notices, and other communications related to your use of our services.
If you no longer wish to receive non-required communications, you may contact Royal Car Carrier LLC at info@royalcarcarrier.com.
SMS Consent
By providing your mobile phone number and expressly opting in to SMS communications, you consent to receive conversational and informational text messages from Royal Car Carrier LLC regarding quote requests, transportation scheduling, pickup and delivery updates, and customer service communications.
Message frequency may vary.
Message and data rates may apply.
Reply STOP to opt out of SMS communications at any time.
Reply HELP for assistance or contact us at info@royalcarcarrier.com or (877) 881-3812.
Consent to receive SMS messages is not a condition of purchasing goods or services.
Mobile Information and SMS Opt-In Privacy
Royal Car Carrier LLC does not sell, rent, or share mobile phone numbers, SMS opt-in information, or text-message consent with third parties or affiliates for marketing or promotional purposes.
Information sharing described elsewhere in this Privacy Policy does not include SMS opt-in data or SMS consent for marketing or promotional use by third parties or affiliates.
Dispute Resolution and Compliance
We may use information associated with your account, transportation order, communications, and website activity to resolve disputes, investigate complaints, troubleshoot issues, enforce our Terms & Conditions, protect our rights, and comply with legal obligations.
Disclosure to Third Parties
We understand the importance of privacy and take reasonable steps to safeguard personal information.
Royal Car Carrier LLC does not sell your personal information.
Personal information may be disclosed only when reasonably necessary to provide transportation services, conduct normal business operations, comply with legal requirements, protect legal rights, or when you authorize the disclosure.
In connection with vehicle pickup, transportation, and delivery, necessary information such as names, telephone numbers, addresses, vehicle information, and scheduling details may be provided to authorized drivers, employees, contractors, customers, service providers, or other parties directly involved in performing the transportation service.
Mobile phone numbers, SMS opt-in information, and SMS consent are not shared with third parties or affiliates for their marketing or promotional purposes.
Law Enforcement and Legal Requirements
Royal Car Carrier LLC may disclose information when required by law, court order, subpoena, regulatory requirement, law enforcement request, national security requirement, or when reasonably necessary to prevent fraud, protect safety, or defend our legal rights.
No Spam
Royal Car Carrier LLC maintains a zero-tolerance policy regarding spam and unauthorized communications.
You may not add Royal Car Carrier LLC, its employees, customers, or users to an email, SMS, or physical mailing list without appropriate consent.
Data Security
Royal Car Carrier LLC takes reasonable administrative, technical, and organizational measures to safeguard personal information.
However, no website, electronic transmission, storage system, or communication method can be guaranteed to be completely secure.
Royal Car Carrier LLC cannot guarantee absolute protection from unauthorized access, hacking, system failures, transmission errors, or other security incidents beyond our reasonable control.
Your Personal Information Rights
Depending on applicable law, you may have rights relating to your personal information.
These rights may include:
- The right to request access to personal information we maintain about you;
- The right to request correction of inaccurate or incomplete personal information;
- The right to request deletion of personal information where permitted by law;
- The right to request restriction of certain processing where permitted by law;
- The right to object to certain processing where applicable;
- The right to withdraw consent where processing is based on consent, subject to applicable law.
To submit a privacy-related request, please contact us at info@royalcarcarrier.com.
Changes to This Privacy Policy
Royal Car Carrier LLC may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements.
The effective date shown at the top of this page identifies the current version.
Governing Law
This Privacy Policy shall be governed by applicable federal law and the laws of the State of Ohio, without regard to conflict-of-law principles.
Contacting Us
Royal Car Carrier LLC
10999 Reed Hartman Hwy, Suite 108I
Cincinnati, OH 45242
Website: https://royalcarcarrier.com/
Email: info@royalcarcarrier.com
Phone: (877) 881-3812